Your Rights and Responsibilities
Please read this disclosure carefully because it tells you your rights and obligations as a user for these services, some of which may not apply to your account. It is also a disclosure of West Point Bank’s rights and obligations as a provider for these services. You should keep this notice for future reference.
Consumer Obligations
Tell us AT ONCE if you believe your ATM card, Personal Identification Number (PIN), or password to online banking, has been lost or stolen. Telephoning is the best way of keeping your possible losses down. If you believe your ATM card, PIN, or password has been lost or stolen, and you tell us within 2 business days after you learn of the loss or theft, you can lose no more than $50 if someone used your ATM card, PIN, or password without your permission.
If you DO NOT tell us within 2 business days after you learn of the loss or theft of your ATM card, PIN or password, and we can prove we could have stopped someone from using your ATM, PIN, or password without your permission if you had told us, you could lose as much as $500.
Also, if your statement shows electronic transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
Telephone Number and Address to be Used in the Event of an Unauthorized Transfer:
If you believe your ATM card, Personal Identification Number (PIN), or password to online banking has been lost or stolen or that someone has transferred or may transfer money from your account without your permission:
Call— 1-800-523-4175 or (270) 351-1414, Or write: West Point Bank, PO Box 1000, Radcliff, KY 40159.
Business Days
Our business days are Monday through Saturday. Bank holidays are not included.
Types of Available Transfers
Some of these services may not be available at all terminals.
You may use your ATM card, Personal Identification Number, or password to online banking to:
- Withdraw cash from your checking account or money market account.
- Find out your account balances.
- Make deposits to your checking account.
- Transfer funds between your accounts whenever you request.
- Pay for purchases at places that have agreed to accept your ATM card.
- Pay bills directly by computer from your checking account in the amounts and on the days you request.
Electronic check conversion is also available. This occurs when you authorize a merchant or other payee to make a one-time electronic payment from your account by obtaining information from your check. Your authorization to make these types of electronic funds transfers may be expressed in writing or implied through the posting of a sign.
You may also pay for goods or services by authorizing a third party to make an electronic funds transfer from your checking account by providing account information on a Web page (WEB transaction) or over the phone (TEL transaction).
Preauthorized electronic funds transfer is also available. Preauthorized electronic funds transfer is when you arrange with a third party to make electronic transfers to or from your account on a recurring basis. (Only preauthorized transfers to statements savings accounts are allowed; for example, direct deposits).
You may also authorize a merchant or other payee to electronically collect a returned check charge.
You should only provide your financial institution and account information (whether over the phone, the Internet, or via some other method) to trusted third parties whom you have authorized to initiate these electronic fund transfers.
Limitations on Frequency and Dollar Amounts of Transfers
Your ATM card transactions may not exceed your daily authorization limit. The amount of this limit will be disclosed to you when you receive your card. You may call us at (270) 351-1414 if you need additional information on your limits. For security reasons there may be times when we further limit this amount.
You can use our online banking bill payment service to pay up to 10 bills per month before additional fees are incurred above the basic service fee for bill payment.
You are limited to no more than three checks per month from your money market (Money Management) account. If needed, you will be allowed an additional three withdrawals by way of ACH transactions or transfer request through the PC banking system.
Items are counted on the statement for the month they clear the account not when the transaction occurs.
Withdrawals by check, ACH debit, draft, debit card, ATM card, or similar order made to third parties, are prohibited on our statement savings account. You are allowed, but are limited to six (6) withdrawals per month regarding transfer requests made through a PC banking system. While these transactions are allowed with limitations, anything over your one (1) free withdrawal per month will be subject to additional service charges.
Charges
West Point Bank will charge you a fee when you use an ATM not owned by West Point Bank or one of its affiliates. In addition, you may be charged a fee by the financial institution, ATM operator and/or any network used for using a non-West Point Bank ATM. Furthermore, you may be charged a fee for a balance inquiry even if you do not complete a fund transfer.
You will be charged a monthly service fee for our online bill payment service. In addition, you will be charged a per item fee for any electronic or paper draft above the 10 bills per month allowed.
Refer to our fee schedule, which may be amended from time to time, for information showing our current charges imposed for these services or the right to use these services.
Disclosure of Account Information to Third Parties
We will disclose information to third parties about your account or the transfers you make:
- Where it is necessary for completing transfers, or
- In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or
- In order to comply with government agency or court orders, or
- If you give us your written permission, or
- In connection with any authorization message transmitted in point of sale transactions, or
- In the event we close your account due to a deficit balance or excessive overdrafts, or
- As explained in the separate Privacy Disclosure.
Right to Documentation of Transfers
You can get a receipt at the time you make any transfer to or from your account using an ATM or point-of-sale terminal.
If you have arranged to preauthorize electronic funds transfer to or from your account at least once every 60 days from the same person or company, you can call us at (270) 351-1414 to find out whether or not the transfer has been made.
You will get a monthly account statement. If your account is a statement savings account where only preauthorized credits are allowed, you will receive a quarterly statement from us.
Right to Stop-Payment of Preauthorized Transfers
If you have told us in advance to make regular payments out of your account, you can stop payment on any of these payments by taking the following steps: Call us at (270) 351-1414 or write us at West Point Bank, PO Box 1000, Radcliff, KY 40160 in time for us to receive your request 3 business days or more before the payment is scheduled.
If you call, we may also require you to put your request in writing and get it to us within 14 days. We will charge you a fee for each stop-payment order you give. Please call us for the current stop-payment fee.
If the preauthorized payment(s) may vary in amount, the person or company you are going to pay will tell you 10 days before each payment, when it will be made and how much it is.
If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
Liability for Failure to Make Transfers
If we do not complete a transfer to or from your account on time or in the correct amount, according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for instance:
- If, through no fault of ours, you do not have enough money in your account to make the transfer.
- If you are attempting to draw against deposits of checks, drafts, or other non-cash items for which we have not received provisional or final credit.
- If you are attempting to draw against deposited in an ATM before the amount of your deposit has been manually verified by us and credited to your account.
- If the ATM where you are making the transfer does not have enough cash.
- If the ATM, point-of-sale terminal, computer system, or website was not working properly and you knew about the breakdown when you started the transfer.
- If circumstances beyond our control, such as fire or flood, prevent the transfer, despite reasonable precautions that we have taken.
- If the funds in the account have been offset by West Point Bank in payment of a delinquent obligation with West Point Bank or if the funds have been attached or otherwise proceeded against as a result of a lawsuit that someone has brought against you or against a joint depositor on your account.
- If the transfer would go over any preapproved overdraft line that may be established on your account.
Error Resolution
In case of errors or questions about your electronic transfers, telephone us at (270) 351-1414 or write to us at PO Box 1000, Radcliff, KY 40160 as soon as you can, if you think your statement or receipt is wrong of if you need information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
- Tell us your name and account number.
- The dollar amount of the suspected error.
- Describe the error or transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.
We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You will ask for copies of the documents that we used in our investigation.
Your Ability to Withdraw Funds
Our policy is to make funds from your deposits available to you on the first business day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. Once they are available, you can withdraw the funds in cash and we will use the funds to pay checks that you have written.
For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays and federal holidays. If you make a deposit before close of business on a day that we are open, we will consider that day to be the day of your deposit. The only exception to that is on Fridays, deposits must be made by 3:00 p.m. to be included as a deposit for that day. However, if you make a deposit after the above-mentioned time or on a day we are not open, we will consider that the deposit was made on the next business day we are open.
Please remember that even after we have made funds available to you and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit. If you have any questions, be sure to ask us.
Longer Delays May Apply
In some cases, we will not make all of the funds that you deposit by check available to you on the first business day after the day of your deposit. Depending on the type of check that you deposit, funds may not be available until the fifth business day of your deposit. However, the first $100.00 of your deposit will be available on the first business day.
If we are not going to make all of the funds from your deposit available on the first business day, we will notify you at the time you make your deposit. We will tell you when the funds will be available. If your deposit is not made-directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the end of the day we receive your deposit.
If you will need the funds from a deposit right away, you should ask us when the funds will be available.
In addition, funds you deposit by check may be delayed for a longer period under he following circumstances:
- We believe a check you deposit will not be paid.
- You deposit checks totaling more than $5,000 on any one day.
- You redeposit a check that has been returned unpaid.
- You have overdrawn your account repeatedly in the last six months.
- There is an emergency, such as failure of communications or computer equipment.
We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the 11th business day after the day of your deposit.
Special Rules for New Accounts
If you are a new customer, the following rules will apply during the first 30 days your account is open.
Funds from electronic direct deposits to your account will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and first $5,000 of a day’s total deposits of cashiers, certified, tellers, travelers, and federal, state, and local government checks will be available on the first business day after the day of your deposit if the deposit meets certain conditions. For example, the checks must be payable to you and you may have to use a special deposit slip. The excess over $5,000 will be available on the ninth (9th) business day after the day of your deposit. If your deposit of these checks (other than a U.S. Treasury check) is not made to one of our employees, the first $5,000 will not be available until the second business day after the day of your deposit.
Funds from all other check deposits will be available on the eleventh (11th) business day after the day of your deposit.
Other Fees |
|
| Paid overdrafts (per check) | $26.50 |
| Checks returned for insufficient Funds (per debit item) | $26.50 |
| Daily overdraft charge for each day overdrawn (overdrafts covered within 48 hours from date overdrawn will be subject to daily charge). | $6.00 |
| Deposited checks (and other items returned unpaid) | $5.00 |
| Stop Payment request (if amount, payee and check number are known) | $25.00 |
| Cashier's Checks (customer's receive one free per month) |
$4.00 |
| Check printing (fee depends on style and type of account) | ???? |
| Internal Watch | $50.00 |
| International Wire | $50.00 |
| Incoming Wire Transfer | $6.00 |
| Outgoing Wire Transfer | $20.00 |
| Wire Tracer | $10.00 |
| Microfilm or Optical Disk Copies | $5.00 |
| Research per hour (1 hour min.) | $25.00 |
| Items for special collection | $25.00 |
| Fee for garnishments, attachment or Levy | $75.00 |
| ATM service charge (per transmission) | $1.50 |
| Reissue lost or stolen card | $12.00 |
| Reissue another PIN | $10.00 |
| Notary service (non-customer) | $10.00 |
| Night Drop Key | $5.00 |
| Drill & Replace Lock on safety deposit box key |
$50.00 |
| Fee for one lost safety deposit box key | $10.00 |
| Lock bags for business | N/C |
| Safety deposit box fee (annual charge) | |
| 3 x 5 =$12.00 5 x 10 = $30.00 | |
| 5 x 5 = $15.00 10 x 10 = $50.00 | |
| 3 x 10 = $24.00 | |
| Zipper bags (limit one) | N/C |
| Check cashing fees: | |
| $ 5.01 - $100.00 | $5.00 |
| $ 100.00 - $500.00 | $10.00 |
| $ 500.01 - $1,000.00 | $15.00 |
| $1,000.01 - $1,500.00 | $20.00 |
| $1,500.01 - $2,000.00 | $30.00 |
| $2,000.01 - $5,000.00 | $40.00 |
| $5,000.01 and above | $50.00 |
| Account to Account Transfer | $5.00 |
| Interim Statement | $5.00 |
| Balancing Statement (per hour, one hour min.) | $25.00 |
| Dormant account monthly service charge (less than $200 monthly, no activity for 6 months; if balance in account is less than $10, the monthly service charge will be the Ending balance at month's end) | $10.00 |
| Coin counting (per hour) (one hour min.) | $25.00 |
| Photocopies | $0.25 |
| Fax charge (first page) | $3.00 |
| (each additional page) | $1.00 |
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