Lost or Stolen Card
For lost or stolen debit cards and credit cards, please call your local branch during regular business hours. After hours, please call 1-800-528-2273 for debit cards and 1-800-325-3678 for credit cards.
MASTERCARD® ZERO LIABILITY PROTECTION
You will have no liability for unauthorized transactions made using your West Point Bank MasterCard® or Debit MasterCard® card. You, as the cardholder, will not be held responsible for unauthorized transactions if you have exercised reasonable care in safeguarding your card from loss or theft and, upon becoming aware of such loss or theft, you promptly report the loss or theft to us.
This protection does not apply to any transaction by the use of a card that is:
- Issued to an entity other than a natural person;
- Issued for commercial purpose, except for a transaction conducted with a card for a “small business” program as described on www.mastercardbusiness.com (under “Small Business”, select the “Products” tab);
- Issued and/or sold to a person until such time as that person’s identity is registered by or on behalf of the issuer in connection with such issuance and/or sale, which registration may include customer identification program requirements.
MasterCard® is a registered trademark of MasterCard International Incorporated.
Contact West Point Bank for additional consumer protections available under Federal Regulations to dispute transactions.