Error Resolution Notice

ERROR RESOLUTION NOTICE

 

In Case of Errors or Questions About Your Electronic Transfers, call or write us at the address listed below, as soon as you can, if you think your statement is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.

RADCLIFF                                                          GLENDALE                                          WEST POINT

600 W. Lincoln Trail                                         436 Main St                                          601 Main St

Radcliff, KY 40160                                           Glendale, KY 42740                            West Point, KY 40177

(270) 351-1414                                                    (270) 369-8618                                    (502) 922-4755

 

ELIZABETHTOWN                                                                            UPTON

502 W. Dixie Ave.                                                                           114 N Walnut St.

Elizabethtown, KY 42701                                                                     Upton, KY 42784

(270) 763-8282                                                                                    (270) 369-7330

  1. Tell us your name and account number (if any).
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require you to send us your complaint or questions in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

For errors involving new accounts, point of sale, or foreign initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts we may take up to 20 business days to credit your account for the amount you think is in error.

We will tell you the results within 3 business days of completing our investigation. If we determine there was no error, we will send you a written explanation within 3 business days after we finish our investigation. You may ask for copies of the documentation that we used in our investigation.

The Error Resolution described above does NOT apply to Business or Trust Accounts.